Important information regarding CMS telephone service and 911 services

CMS provides access to 911 services in case of emergencies over CMS telephone service. Enhanced 911 services allow 911 operators to view the telephone number and registered address when calls are connected to them. CMS delivers telephone service to its subscribers through the Internet and through use of Analog Terminal Adapters (“ATA”) or by SIP trunk to on or off premise PBX or other supported endpoint.

CMS telephone service is reliant upon the Internet connection and power at the customer premises where the ATA is located or SIP trunk terminates. If the Internet connection that services this location experiences an outage, becomes congested, or has general trouble, calls may not function, complete slowly, experience quality issues or one way audio may occur. This includes 911 calls. If a non CMS provided Internet connection experiences an issue resulting in one of these issues, no allowance is made for interruptions in service. In the event of a power outage, calls cannot be made or received, including 911 calls. This also includes the operation of other devices that may be connected to the service including devices to assist with disabilities. No allowance is made for interruptions in service due to power failures.

CMS shall not be held liable for interruptions in service due to power loss and/or Internet connections regaurdless of provider or be held liable for property damages and/or personal injuries as a result.

CMS uses third parties to route 911 calls and these companies are responsible for completing 911 calls. CMS shall not be held liable for routing errors or liable for property damages and/or personal injuries as a result of these third parties.

Following a power failure, power disruption or internet failure or disruption, the servicing equipment may need reset, reconfigured or could experience issues if damaged.